Return Policy / Shipping

Refund Policy

We aim to provide you with complete satisfaction with our products. However, please note the following:

• We only accept returns or exchanges for items that are damaged upon receipt. All other sales are final. No refunds, returns, or exchanges will be processed for non-damaged items. If you receive a damaged item, please contact our customer support within 48 hours after the product has been delivered to address the issue. Claims deemed an error on our part are covered at our expense.

Refunds

1. Refund Application: To start a refund, please fill out our email message box below. Submit your order number, name, and digital receipt as proof of purchase. Once we receive your refund application, we will evaluate the content for approval and then give a refund.
   
   
2. Refund Method: Refunds will be credited to your original form of payment. Please allow 5-10 business days for the funds to appear in your account, depending on your bank's processing time.
   
   
3. Shipping Fees: Unfortunately, shipping costs are non-refundable.

Returns

1. Eligibility: You have 48 hours from the date the product has been delivered to your residence to initiate a return. Items must be unwashed and in their original condition with all tags attached.
   
   
2. Return Process: To start a return, please contact our support team with your order number and digital receipt as proof of purchase. We’ll then guide you through our return process.
   
   
3. Non-Returnable Items: Certain items, such as final sale items, gift cards, and intimate wear, are non-returnable. Any items returned that do not meet these criteria may not qualify for a refund.
   
   
4. Incorrect Addresses: If an incorrect shipping address was provided at checkout, your order can be reshipped once it is returned to us. A reshipping fee will be applied in this case.

Shipping Policy

We aim to provide you with complete satisfaction with our products. However, please note the following:

Final Sale 
All sales are final once an order is in the fulfillment process. Customers have a 24-hour window to cancel an order; beyond this period, no returns, exchanges, or refunds will be accepted.

This Policy shall be governed and interpreted under the English language, regardless of any translations made for any purpose whatsoever.

Order Cancellation 
Customers have 24 hours from the time of order placement to cancel their orders. Once an order is in fulfillment and has left our facility, it is no longer possible to cancel, return, or exchange the item. 

Incorrect Address and Unclaimed Shipments 
Wrong Address: If you or your customer provides an address considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once an updated address is confirmed.

Unclaimed Shipments: Shipments that are unclaimed and returned to our facility will require you to cover the cost of reshipment to either yourself or your customer.

Late or Missing Refunds
If you haven’t received your refund within 10 business days, please double-check with your bank or card provider, as processing times can vary.

International Orders 
All international orders are FINAL SALE. No returns or exchanges will be accepted once the product has shipped.

Damaged Items 
If an item is damaged upon arrival, we will still be responsible for resolving the issue. Please contact our customer support for assistance.

Thank you for understanding our policies and for shopping with us. Our goal is to ensure that each item you purchase meets your expectations, and we appreciate the chance to serve you and the community.

Contact / FAQ Section

Check out our Frequently Asked Questions (FAQ) below for immediate answers to common inquiries about editing orders, shipping, returns, and more.

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